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Frequently Asked Questions

How long will it take my order to be shipped?

Orders are shipped within 1 business day. 


What size am I?

Suss out our size guide to find your perfect fit! 


Can I buy a top and bottom separately, even though they are pictured together?

You sure can, mix it up girl!

 

What is your returns policy? 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your piece/s must be unused and in the same condition that you received it. It must also be in the original packaging with all swing tags attached. Gift cards are non-refundable. 

Refunds


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

    Size Chart

    To find your perfect fit at Lola Kai, using a tape measure, measure your bust, hips and waist as per the units (in centimetres) below: